Shipping & Delivery

Each order is prepared with care and dispatched promptly.

Order Processing

Orders are processed within 1–2 business days.

You will receive a confirmation email once your order has been placed, followed by a shipping confirmation with tracking details once dispatched.

Delivery

Oliver Pond offers shipping within Australia.

Estimated delivery timeframes are:

Delivery times are estimates only and may vary depending on location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, Oliver Pond may offer complimentary shipping promotions.

Tracking

All orders are shipped with tracking.

Once your order has been dispatched, you will receive an email with tracking details so you can monitor delivery progress.

Delivery Responsibility

Oliver Pond is not responsible for delays caused by third-party carriers.

Once an order has been dispatched, responsibility transfers to the shipping provider.

Incorrect Address

Please ensure all shipping details are correct at the time of purchase.

Oliver Pond is not responsible for orders shipped to incorrectly provided addresses.

Pre Orders

Items marked as pre order will include an estimated dispatch date on the product page.

Orders containing pre order items will be dispatched once the item becomes available.

If you require items sooner, we recommend placing separate orders.